The Cynergy team's Task Order Management Framework involves the development of a Task Order Management Plan (TOMP) that provides a project management plan for each task order.
The TOMP is maintained by the Program Manager, who receives project updates from task order project leads primarily through a secure, real-time collaborative web site. This is the primary tool the Program Manager uses to manage, and monitor task order execution.

In addition to the individual project plans the TOMP includes the Statement of Work (SOW) requirements, the project management process that should be utilized for all systems, project staffing, tools and techniques that will be used during the execution of the process, change management controls, quality controls, stakeholder communication requirements, review requirements, metrics reporting and client reporting and updates.

On a summary level, the TOMP also includes the following plans which derive their input from the individual task order project management plans: Cynergy understands that effective project management involves a balance between competing demands for quality, scope, time and cost, our approach has been designed to incorporate flexibility and adaptability which allows us to adjust our approach to client specifications, plans and mission requirements.

Since most processes are not linear in nature, the flexibility built into our framework has been designed to allow for work to be picked up at any given point within the life cycle of an effort.

One of the most important components of our management approach is our Quality Management Plan. Cynergy’s Quality Management Plan is integrated into the TOMP and the individual project plans. The Quality Management Plan establishes quality standards, quality controls, quality assurance and continuous process improvements. In providing support to eSeaport task orders, the quality of our management process and approach will be measured against Quality Controls such as technical performance measures, project deliverables completion status, and the implementation of corrective actions.

We will evaluate project start and completion dates, the duration of specific activities within the project, complexity of project activities, number of deliverables associated with a project, and costs associated with the completion of tasks. In addition, we will evaluate the success of our configuration management process.

The quality of our deliverables will be measured through inspection and against a standard which we have translated into quality control check lists.

These checklists include both technical and technical editing controls. Deliverables will undergo a three step quality control inspection process whereby a subject matter expert will review the deliverable against the project checklist, the Program Manager will review the deliverables against the technical editing and program standards check list.

Once these three reviews have been completed, the deliverables will be provided to our customer. At the completion of each project, we will hold a “hot wash” review such that we can continue to improve our quality control process. This involves an evaluation of the project flow, deliverables, variances in schedule and cost and any other data points which affected the project outcome.